Support
From Dave Brown (author of Show Buddy Active & Show Buddy Setlist)
As a solo developer, I personally handle all product design, coding, maintenance, sales and support. Therefore, if you email me for assistance please be mindful that I may not be able to answer as quickly as you would like.
I will always give priority to critical requests (such as licensing issues or crash reports) but even these can take 24 hours to process if you and I are on opposite sides of the world.
In the first instance, please consult the resources below for help before emailing.
I highly recommend you take a backup laptop to your live gigs – just in case your main laptop fails before the gig. The software license allows you to install Show Buddy Active and Setlist onto multiple computers for this very reason. You can easily sync your show data between computers using the build-in backup & restore features.
Thanks for your understanding.
Dave Brown | db audioware
- For pre-sales enquiries, contact sales@db-audioware.com
- If you have a technical question, contact support@db-audioware.com
- Also, check out the Show Buddy & DMXIS Support Group on Facebook, a friendly support community run by our users.
FAQs
Show Buddy Active support articles
- Presets are not loading and Effects tab is not working
- Using Show Buddy Active with Logic Pro
- Fixture Profiles and Visualiser Icons Explained
- Modify Channels window explained.
- Using ArtNetMon to diagnose DMX problems
- How to transmit to an Enttec Open DMX device
- How do I create a new fixture for use with Show Buddy Active?
- How to display 0-255 values under a Show Buddy Active channel fader
- Lights not fading smoothly when using Show Buddy Active
- Controlling Show Buddy Active using MIDI
Show Buddy Setlist support articles
- How to move & copy groups of cues in Show Buddy Setlist
- (Video) Show Buddy Setlist overview
- (Video) Show Buddy Setlist MIDI Output
- What equipment do I need for the MIDI Output feature of Show Buddy Setlist?
- Show Buddy Setlist Export to MIDI feature doesn’t work with simultaneous cues
- How Show Buddy Setlist manages its data and audio files